Privacy policy

Effective Date: Feb 6, 2020

This privacy statement applies to Casa de Terrazas Bed & Breakfast.  This privacy statement describes how we collect and use the personal data you provide through our website: Casa de Terrazas.com.  It also describes the options you have regarding the use we give to your personal data and how you can access and update this information. We may change this privacy statement from time to time, so visit this page often to be aware of the changes.

What type of personal information do we collect?

The type of personal data we collect includes:

  • Your name, surname, e-mail address, telephone number and home address;

  • Credit card information (card type, credit card number, cardholder's name, expiration date and security code);

  • Details of the guests' stay, including the date of entry and exit, special requests, comments on your preferences (such as preferences about the room, facilities or any service used);

  • Data that you provide us about your marketing preferences or if you participate in surveys, raffles or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect some data, such as your IP address, the browser you use and data on your computer's operating system, application version, language settings and the pages you receive.  If you are using a mobile device, we may also collect data that identifies your device, its specific configuration and data on latitude / longitude and characteristics. When you make a reservation, our system records through which medium and from which web pages you have made the reservation. If this data can identify you as an individual, it is considered personal data and is subject to this privacy statement.

You can always choose what personal data (if any) you want to provide us. However, if you choose not to provide certain data, this may affect some of the transactions you make with us.

Why do we collect, use and share your personal data?

  • Reservations: we use your personal data to complete and manage your reservation online and send you a confirmation email, an email before arrival and give you information about the area and our accommodation.

  • Customer service: we use your personal data to offer you customer service.

  • Customer comments: We may use your contact information to invite you by e-mail to write a comment after your stay. This way you can help other travelers to choose the accommodation that suits them best.

  • Marketing activities: We also use your information for marketing activities, as allowed by law.

  • Other communications: on other occasions we may contact you by e-mail, postal mail, telephone or by message depending on the contact information you share with us. The reasons can be:

    • That we have to respond and manage requests you have made.

    • If you have not completed an online reservation, we may send you a reminder to continue your reservation. We think that this additional service can be useful because it allows you to continue with the reservation without having to search for the accommodation again or complete all the reservation details from the beginning.

    • When you use our services, we may send you a questionnaire or invite you to give your opinion about your experience with our website.

  • Comply with legal and regulatory obligations: we may use your personal data to comply with legal and regulatory obligations.

  • Detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

  • Improvement of our services: Finally, we use your personal data for analytical purposes, to improve our services and the user experience, as well as the functions and quality of our online travel services.

How do we share your personal data with third parties?

We may share your personal data with third parties as indicated below.

  • Service providers: We may use service providers to process your personal data only on our behalf. This processing is carried out for purposes such as facilitating the payment of reservations, sending marketing materials or for analytical support services. These processes are subject to confidentiality clauses and the use of your personal data is not allowed for your own purposes or any other purpose.

  • Competent authorities: We disclose personal information to law enforcement and other government authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of personal information

We will keep your personal data for as long as we consider necessary to provide you with our services, comply with applicable laws (including document retention), resolve any dispute between the parties and be able to conduct our business. All personal data we retain will be subject to this privacy statement.

cookies

What is a cookie?

Cookies are small data files that the browser stores on your computer or mobile device when you browse a web page. Most websites use cookies because they improve the functioning of the websites.

How do we use cookies?

Our goal is to offer you an advanced and intuitive website that responds to your needs and tastes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These cookies are absolutely necessary for our website to function properly.

  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website in an efficient and effective way.

  • Analytical cookies: We use these cookies to understand how you use our website, detect what works and what does not, optimize and improve the website and ensure that it remains interesting and relevant. The data we collect includes the web pages you have visited, reference / exit pages that you have entered and left, type of platform you use, date / time information and data such as the number of clicks you have made on a given page , mouse movements and displacements, and text that you write when you use our website. These analytical cookies may collect personal data.

How long are our cookies active?

The cookies we use have different shelf life depending on the purpose for which they are used. The maximum duration we usually set is five years since your last visit to our website. You can delete all cookies from your browser whenever you want.

Do we use third-party cookies?

Yes, we use the services of suppliers for analytical purposes, for example through Booking.com. These tracking and analysis technologies include: cookies, counters, tags and scripts. Booking may place cookies for its own purposes as described in http://www.booking.com/content/privacy.html. The tracked information is used in Casa de Terrazas for marketing automation, customer relationship management and business intelligence systems. These technologies are used in trend analysis, site administration, tracking user movements on the site and to collect demographic data on our user base as a whole. We may receive reports based on the use of these technologies by these companies individually or in aggregate.

How can preferences on cookies be managed?

Using your browser settings, for example Internet Explorer, Safari, Firefox or Chrome, you can set the cookies that you accept and those that you don't. The configuration is in different places depending on the browser you use. You can go to the "Help" function of your browser to locate the settings.

Security

What security procedures do we apply to protect your personal data?

We use adequate business systems to protect and safeguard any personal data you provide us. In addition, we use security procedures and physical and technical restrictions to access and use personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

Access to information

How can you control the personal data you have given us?

You have the right to review the personal data we hold about you. You can request a summary of your personal data by sending an e-mail to casadeterrazas@gmail.com indicating “Request for personal information” in the subject of the e-mail.

We ask that your personal data be correct and updated. If the personal information we have about you is incorrect, is not updated or is not relevant for the purposes it was collected, we will update it or delete it if you request it.  We will respond to your request in 30 days. However, we may need to retain certain information, for example, for legal or administrative reasons, such as keeping records or detecting fraudulent activities.

Get in contact with us

Casa de Terrazas controls the processing of personal data collected from the website and through cookies. Casa de Terrazas is located on Avenido Quito and Calle M in San Clemente, Ecuador. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we manage personal data, you can send an e-mail to casadeterrazas@gmail.com.

How do we share your personal information with third parties?

  • Booking.com: We've teamed up with Booking.com BV, located at Herengracht 597, 1017 CE Amsterdam, Netherlands ( www.booking.com ) (hereafter Booking.com) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter into this website will therefore also be shared with Booking.com and its affiliates. This information may include personal data including your name, your contact details, your payment details, the names of guests traveling with you, and any preferences you specified when making a booking. To find out more about the Booking.com corporate family, visit About Booking.com .

  • Booking.com will send you a confirmation email, a pre-arrival email, and provide you with information about the area and our accommodations. Booking.com will also provide you with international customer service 24/7 from its local offices in more than 20 languages. Sharing your details with Booking.com's global customer service staff allows them to respond when you need assistance. Booking.com may use your data for technical, analytical, and marketing purposes as further described in the Booking.com Privacy Policy. This includes that your data might also be shared with other members of the Booking Holdings Inc. group of companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customized service. If needed under applicable law, Booking.com will first ask for your consent. If your data is transferred to a country outside the European Economic Area, Booking.com will make contractual arrangements to ensure your personal data is still protected in line with European standards. If you have questions about the processing of your personal data by Booking.com, contact dataprotectionoffice@booking.com.

  • Freetobook.com: Your personal data might be shared with Freetobook.com the company which operates this website may be reached as follows. email: info@freetobook.com Office Address 100 Berkeley Street 2nd Floor, Glasgow, G3 7HU, the Tel: 0141 270 2173